Get support from Hope

Get support from Hope

If you’re aged 5+ and a loved one has been diagnosed with a serious or life-threatening illness, we are here for you.

You can chat privately to our online support team, or join the community of young people across the UK who genuinely understand what you’re going through.

If you’re a parent or professional looking to refer a young person for our support, head to our referral form.

Chat with us one-to-one, in confidence

 We can support you through Microsoft Teams video chat or audio call, or you can message us on Facebook or email. See below for more details on how to get in touch.

Chat with us on Teams video, Teams audio or by email

​If you’re a young person who needs help, it’s really easy to access one-to-one support via video, audio or email – just fill in this quick self-referral form and one of our team will be in touch!

Fill in the form here >

Chat with us on Facebook Messenger

If you’re aged 13 to 25 you can  add Suzie Hope as a friend, or simply send a message if you’d prefer them not to appear in your Facebook friend list.

Watch out: the “message request” or “filtered message” sections on Facebook can cause issues for some people, so if you’ve sent a request and haven’t heard back or been accepted, please check there.

Come and be a part of our online community

Sometimes it’s just easier to write things down. Wherever you live, if you’re aged 13 to 25 and feel like chatting to other people your age going through the same as you then join the closed  We Are Hope  group on Facebook.

If you’re feeling down and need to chat, want to share what you got up to last night or feel the need to debate the highs and lows of your favourite footie team, we are here for you.

(By the way, it’s a private group so we deal with all requests by messaging and checking every new member understands what we’re all about. Once you’ve requested to join, please check your ‘other’ or ‘filtered’ messages on Facebook, and we’ll add you as soon as we’ve been introduced.)

University student?

If you’re moving to university soon or are living away from home, we’ve got you covered! Apart from our support groups and one-to-one services above, you can also download our free Student Survival Guide back, with helpful tips on how to cope with university life when a close family member gets sick.

Download pack

Get support locally

If you live in Herefordshire you may be able to access our “Hope on the Road” trips, activities, youth sessions or one-to-one support. Our team understand what it’s like to have a family member who is seriously ill, and meeting others going through the same thing can be a wonderful source of support.

Local support

Stories of Hope

Coping with Exam Stress when a Loved One Has a Serious Illness 


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Guest blog: Art Therapy


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Navigating Mother’s Day with Love and Remembrance


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Need help immediately?

Hope is not a 24-hour service, so if you’re in need of emergency support right now, please contact one of these organisations below who may be able to help you. If it’s not urgent, this  list of helpful links  may also help you find the support you need.


If you’re under 19 and need to talk about a problem you are facing.

0800 1111


Offering confidential emotional support to absolutely everyone.

116 123

NHS 111

If you need medical help fast but it’s not an emergency. In emergencies, call 999.