Paid role
Service Development Manager
Hope Support Services is looking for a talented, passionate individual to join our service delivery team as a full time (40 Hours per week) Service Development Manager
Purpose: To oversee the development and delivery of Hope's frontline programmes and to manage the teams that deliver support.
Commitment: Full time 40 hours per week, Office based, with some travel and some evening and weekend work
Role and responsibilities
• Line manage those delivering the frontline service, ensuring a high quality of support is being offered to our young people.
• Monitor the performance of the service delivery team and provide them with regular feedback in order to maintain a high standard.
• Ensure that Hope’s policies and procedures are followed at all time, in particular our safeguarding policy & procedure and our confidentiality policy.
• Facilitate referral and caseload meetings with the service delivery team, providing guidance for the team on complex cases.
• Provide cover for the frontline service if members of the team are sick or on leave.
• Represent service delivery and development as part of the senior management team.
• Work with the CEO and Operations Manager to identify areas for service development, strategic planning and the sustainability of the charity.
• Provide regular reports for all frontline programmes (including our Y and A Teams) to the Senior Management Team including a review and report on budgets and expenditure for our frontline service
Things we're looking for
• Understanding of the organisation’s aims and values
• Working knowledge of Microsoft Office and the internet
• Ability to communicate effectively to inspire and motivate a wide range of stakeholders
• Ability to build relationships and work with a diverse range of people and organisations
• Ability to be proactive in identifying and acting on development opportunities
• Ability to prioritise and meet deadlines
• Ability to work effectively in a team and independently
• Ability to maintain accurate records
• Understanding of Safeguarding children and vulnerable adults
• Understanding of confidentiality issues and GDPR (General Data Protection Regulation)
How to apply
To apply, please download the application pack here: download the pack. Once you've had a look through and you feel ready, then come back to this page and use the form below to send in your application!.
Legal and compliance information
Applicants for this role will require a DBS (formerly, CRB) check. A criminal record will not necessarily be a bar to working with Hope Support Services. We will arrange the check and there will be no cost to you.
