Hope cookie policy

Cookies overview

Essential Cookies

These cookies are necessary for our website to function and cannot be switched off in our systems. They are only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site may not work if they are switched off. Currently we do not enforce any “essential cookies” on our site users.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

All information these cookies collect is aggregated and therefore pseudonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance. Currently we use a Google Analytics cookie to track our site users, and we only do so when they have explicitly consented to this.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages.

If you do not allow these cookies then some or all of these services may not function properly. Currently we do not enforce any “functional cookies” on our site users.

Targeting Cookies

These cookies may be set through our site by third party providers. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. Currently we do not enforce any “targeting cookies” on our site users.

Cookies in use on our website

By consenting to the cookies notice which appears on this website when you first arrive, you consent to us using the Google Analytics performance cookie. By refusing your consent, this cookie will not be activated and no data from you or your device will be stored.

We use Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). The information generated by its cookies about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for Wildscreen and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

For further details on the cookies set by Google Analytics, please refer to the  Google Code website  or refer to  Google Analytics privacy overview.

Types of cookies used

Hope takes data protection very seriously and is committed to protecting your privacy and security. This policy explains how and why we use your personal data.

As you browse our website and whenever you communicate with us, we collect information. This deepens our understanding of what you are interested in, and helps us improve the efficiency of our services and communications. The more information we have, the more efficiently we are able to operate.

Hope takes great care to preserve your privacy and safeguard any personal details you provide to us, and we will never sell your information to another organisation. We know that this is important to you and want to reassure you that you are always in control of how we use your personal information for marketing and fundraising activities.

You can decide not to receive our communications or change how we contact you at any time. If you wish to do so, or have any questions about this privacy policy or how we use your personal data, please contact help@hopesupport.org.uk or write to Hope at Overross House, Ross Park, Ross-on-Wye, Herefordshire, HR9 7US or telephone 01989 566317 (between 9am – 5pm, Monday – Friday).

What to do if you’d like to opt out of cookies

To opt out of cookies on our website, you may click on the “refuse” button which appears on the site’s cookie notice (displayed prominently at the bottom of the screen) when you first arrive. In doing so, we will not activate any of the cookies mentioned above and will not be able to track you or record your browsing data.

Hope will not facilitate the merging of personally-identifiable information with non-personally identifiable information collected through any Google advertising product or feature unless there is robust notice of, and the user’s prior affirmative (i.e., opt-in) consent to, that merger. You can prevent Google from recording the data generated by the cookie in relation to your use of the site (including your IP address) and from processing this data by downloading and installing the browser plug-in available here: https://tools.google.com/dlpage/gaoptout.